Refund and exchange -

Refund and exchange

Refund and Exchange Policy

At [design group store], customer satisfaction is our top priority. Please read the following terms regarding refunds and exchanges:

Eligibility for Refunds: Refunds are applicable only for defective or damaged products reported within [X days] of delivery.
Non-Refundable Items: Customized, personalized, or used items are non-refundable unless there is a defect.
Process: To initiate a refund, please contact us at [email/phone] with proof of purchase and evidence of the issue (e.g., photos). Approved refunds will be processed to your original payment method within [X days].

Eligibility for Exchange: Exchanges are allowed for items that are unused and in their original packaging, reported within [X days] of delivery.
Process: Please contact us to arrange for the return and replacement of the product. Shipping fees may apply depending on the reason for the exchange.

Items must be returned in their original condition and packaging.
Proof of purchase (e.g., receipt or invoice) is required for all requests.
Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect items).

For any queries or to initiate a refund or exchange, please contact us at:

We strive to handle all requests promptly and ensure you have a smooth experience with our products.

You can replace [X days], [your email], and other placeholders with your business details. Let me know if you need this customized further!